Unfortunately, it appears the total usage amount on your online account may not have updated properly, meaning it is showing a lower usage than it should.However, when adding together all of your usages for the previous billing cycle, the total usage does come to 522MB. I have reviewed your usages and can confirm a total of 522MB, or 0.52GB, was used in this billing cycle.

I have attempted to contact you by phone, but I was unable to reach you. I apologize for the continued confusion caused by this situation. 51 GB to MB.Ĭan you explain where you come up with the 522 MB figure? This is what it shows on my account for data usage from 9/10/16 to 10/9/16 (direct from my account information on the site):ĭata Usage – 0.51 used of 1.50 GB (this was cut/pasted from their website)įrom what I see this would 510 MB based on the conversion from. Sent another email to CC (below) and asked why, if they have a buffer (they do, which is good) why am I being charged? Their answer is below my email. I contacted CC customer service, received a reply, rechecked my usage online and verified it as. This happened on the last day of my billing cycle, October 9th. When my plan was automatically 'updated', as is their new policy, I went online to check my account and see how much I went over - my plan is for.

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